This document specifies the principles of granting a warranty by Technofood Sp. z o. o. for the products offered.
The following rules apply only to the warranty provided by Technofood Sp. z o. o. and do not affect any warranty protection offered by other entities.
Warranty period:
- 12 months from date of purchase for devices sold as new.
- 3 months from date of purchase for spare parts.
The warranty is valid only in the territory of the Republic of Poland and the European Union.
During the warranty period, the company undertakes to restore the products to proper functioning free of charge if the defect was present at the time of sale (production or technological defects) and was not caused by the customer, third parties or other factors resulting in the loss of warranty.
Under the guarantee, the company undertakes the following activities:
- Free fault diagnosis.
- Free product repair.
- Free replacement of product parts with new ones. The scope of repairs or replacements is decided by the company each time based on the assessment of an authorized service technician. The company carries out these activities in accordance with the manufacturer's guidelines, using appropriate spare parts, and may commission work to third parties.
The warranty does not cover:
- Mechanical damage.
- Damage resulting from force majeure (fire, flood, water inundation, voltage changes, etc.).
- Activities related to the maintenance and normal use of products (cleaning, descaling, lubrication, replacement of operating and wearing parts – lamps, light bulbs, fuses, batteries, seals, V-belts, drive chains, springs, etc.).
- Damage resulting from the use of physical force beyond the limits of normal use.
- Damage caused by the customer or third parties.
- Damage resulting from improper use or operation of the products.
- Damage caused by user negligence.
- Damage resulting from incorrect connection of the device or failure to use the required accessories (e.g. water softeners, filters, etc.).
- Defects resulting from the above events.
The customer is obliged to check the condition of the shipment (product packaging) in the presence of the courier and, in the event of damage, to draw up a damage report or report the damage to the carrier. Failure to verify the condition of the shipment and properly report the complaint results in the loss of the possibility of filing claims in the future.
Outside the scope of the guarantee, the company offers service for an additional fee. The customer can order additional service work, but their implementation requires the customer's consent. The remuneration for this work is determined individually.
The customer is obliged to make the products available at the agreed time and place in a way that allows for the service work to be carried out. Failure to make the products available is treated as an unjustified service intervention, for which the customer bears the costs.
The customer loses warranty protection in the event of:
- Changes, modifications, repairs or interference with the product by persons other than those indicated by the company.
- Tampering with seals or factory marks.
- Product damage resulting from improper use.
- Incorrect connection of the product or failure to use the required accessories (e.g. water softeners, filters, etc.).
Reports of faults are made via the complaint form available at: https://technofood.pl/.
Products for which warranty claims are made:
- Weighing up to 30 kg, items must be delivered to the service address indicated by the company.
- Weighing more than 30 kg – according to the company’s instructions, it must be delivered to the indicated service address or the repair takes place at the place of installation of the product.
The customer is obliged to properly pack the product being complained about for the duration of transport in order to protect it from damage. The company may, as part of the arrangements, provide assistance in organizing transport.
The customer is obliged to collect the returned product in a timely manner after the service work has been carried out. Failure to collect will result in the customer being charged additional costs (e.g. re-transport).
Company response times to reported faults:
- Return e-mail contact – up to 5 business days from the date of submission.
- Repair – up to 60 days from the date of the service technician’s visit, depending on the availability of spare parts.
